—Urbania Rentals Bengaluru
Cancellation & Refund Policy
24/7 support · Bengaluru
Questions about a cancellation?
Message or call us and we'll walk you through the refund process — 24/7 across Bengaluru.
We understand that travel plans can change. Please review these cancellation and refund guidelines before confirming a booking.
Important Notice
- Cancellation must be submitted in writing via WhatsApp or SMS with a valid booking number.
- Verbal cancellation requests are not accepted.
Cancellation Charges
| Timeline | Charge | Refund |
|---|---|---|
| 10 days or more prior to trip | No cancellation charges | 100% refund |
| 1 week prior to trip | 25% of booking amount | 75% refund |
| 3–4 days before trip | 50% of booking amount | 50% refund |
| 1 day before journey | 100% of booking amount | Non-refundable |
Date Changes and Vehicle Upgrades
Changes in travel dates or vehicle category are subject to availability and revised pricing. If the customer does not proceed with the revised booking, standard cancellation charges apply.
Cancellation from Our End
If a booking is cancelled due to operational or unavoidable reasons from Urbania Rentals Bengaluru, the paid booking amount will be refunded without interest.
Refund Policy
- Refunds are processed to the original payment mode where possible.
- Refund timing depends on bank and payment gateway policies.
- No interest is payable on refunded amounts.
- Extra or incorrect charges collected by the driver will be verified and refunded within 3 to 4 working days.
How to Cancel
Share your booking name, booking number, journey date, and reason for cancellation with us on WhatsApp or by calling +91 90086 44559 or +91 99167 77769.